The quality of your services and your ability to win new business and be financially sustainable are too fundamental to be left to chance. Well-designed performance management processes, with managers trained to use them, will enable you to get the results that you want for your organisation. We can:
"We were initially a little cautious about introducing a competency based appraisal system at Cardboard Citizens, mainly because we were not sure of the value it could add versus the extra work that we would need to put in. Real People were able to advise and implement a unique way to set up a system that involved handing the design of it over to the staff team. This had the effect of ensuring that our performance management system was created by staff rather than management, and meaning that a sense of staff ownership was installed from the beginning. Our resulting competency framework and performance management process has been an incredibly useful tool for us, enabling vital and more constructive conversations around our values, helping us to identify staff strengths as well as areas that they want to develop in."