You may be clear in your mind about what performance expectations you have of staff, but have these been communicated to them in the best way?
Do you have the tools to help you frame those expectations and objectively measure whether your staff are meeting them? If you do, this makes it far easier to manage poor performance.
We can help you develop an approach which will work in your particular culture and context. We help you identify key elements of how your staff work, not just what they do, to achieve their goals and develop these into an easy-to-use competency performance management system.
We have a long track record of helping organisations achieve higher performance through their staff. Some of this is about appraisal and supervision, but our approach goes well beyond that. The results are seen in well-motivated, customer-focused staff group with a 'can do' attitude. It is the high performing organisations who weather the storms of recession and cutbacks. In a difficult environment it becomes more essential than ever to tackle poor performance.
"Lift have been using Real People services for nearly 5 years. Throughout this time we have always found the service and in particular the people we have worked with to be flexible and of the highest quality. What we most appreciate about the service is the clear ethos of building the clients own skills through coaching and careful advice, meaning that as time progressed we developed our internal capacity to deal with HR issues. During the last year, Real People have supported Lift to develop a competency framework, one which incorporated service users and staff feedback to draw and embed Lift’s values and vision into a clear set of standards which are now used effectively in recruiting and appraising staff."